MPORTANT- IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE LOCATED AT WWW.SNAPNSTUDY.COM, PRODUCTS, SERVICES OR APPLICATIONS. YOUR USE OF THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS (“SERVICES”) SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. SNAPNSTUDY LTD MAY MAKE CHANGES TO THE CONTENT OFFERED ON THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS AT ANY TIME. YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APP. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS.
NOTE: THESE TERMS CONTAINS A BINDING ARBITRATION PROVISION AND TIME LIMIT ON SUBMITTING CLAIMS THAT AFFECT YOUR RIGHTS. PLEASE READ THESE TERMS CAREFULLY. YOU MUST BE AGE 13 OR OLDER TO USE THE APP. IF YOU ARE UNDER AGE 18 YOU MUST HAVE YOUR PARENT OR LEGAL GUARDIAN’S PERMISSION TO USE THE SERVICES, AS WELL AS HAVE THEM READ AND AGREE TO THESE TERMS.
YOU REPRESENT, ACKNOWLEDGE AND AGREE THAT YOU ARE AT LEAST 18 YEARS OF AGE OR THAT YOU ARE THE PARENT OR LEGAL GUARDIAN OF A USER THAT IS AT LEAST 13 YEARS OF AGE, AND YOU AGREE TO THESE TERMS. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A USER OF THE SERVICES AND YOU HAVE QUESTIONS ABOUT THE APP OR THESE TERMS, PLEASE CONTACT US AT INFO@SNAPNSTUDY.COM.
In these Terms, “User” means anyone who accesses and/or registers for our Services, including without limitation students, Tutors, or other users. “Tutor” means the individual who provides answers, online courses, instruction, tutoring and learning services through our Services.
Snap N Study can change these Terms, including, without limitation, any payment and pricing terms, at any time. If Snap N Study changes any of these Terms, Snap N Study will post the updated terms. Snap N Study may also send registered users that have submitted their email address a notice of the change to these Terms. Your continued use of the Services after such changes have been posted acknowledges your agreement to the new Terms. Therefore, you should check the Terms on the Services periodically for updates and changes.
Account Registration and Security
To use the Services, you will need to sign up for an account and select a password and user name. You also may sign up for the Services through a third party social network (such as Google, LinkedIn or Facebook). If you sign up as a Tutor, you will be required to verify your and may be required to undergo our then-current verification or vetting process. You can only create one account with us and may not transfer your account to anyone else without our prior written permission. If you access the Services through a third party social network, you will provide your third-party account credentials to us, and you are consenting to have the information in those accounts transmitted to us.
Use of the Services
Snap N Study only authorizes you to use the Services and Content for your own personal use in compliance with all applicable laws. You may not resell or make any commercial use of the Services or any Content therein (other than your own Submissions, subject to the additional non-exclusive license you receive). Any Content you access through the Services is licensed and we permit you to purchase license to view and use the Content. “Content” means any information or materials displayed on the Services, such as, text, graphics, data, articles, photos, images, illustrations, course materials, class notes, flash cards, Tutor Answers, and so forth. “Submissions” means any Content you post, upload, share, store, or otherwise provide through the Services, such as your questions, question responses and study notes, and whether as a Tutor or User.
Use of Services on iOS devices
If you are using the Services through an application on any iOS devices, you may only use the Services on any iOS devices that you own or control as permitted in the Apple, Inc. (“Apple”) App Store Terms of Service usage rules. You acknowledge that Apple has no obligation to furnish any maintenance or support services with respect to the Services. Snap N Study, and not Apple, will be responsible for any investigation, defence, settlement and discharge of any intellectual property infringement claim based on the Services. You acknowledge and agree that Apple and Apple's subsidiaries, are third party beneficiaries of these Terms, and that Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Student Question and Tutors
Users may submit questions to the Services and select certain parameters for their question. Along with their questions, Users may be able to submit a price indicating what price they would pay for an answer to their submitted question. User may request Tutors submit bids to respond to the question. Users may request that only certain Tutors bid on a question or they may allow other Tutors to bid on a question.
Tutors will bid on a question by offering a price to answer a question and a due date (the due date starts once the User accepts a Tutor’s bid). Once a User accepts a Tutor for a particular question, Snap N Study will charge the User a down payment amount, except if the User has a credit balance account on Snap N Study to cover the price of the question.
Accepted Tutors and the User that bid with the question will be able to communicate with each other on the Services and through chat functionality within the Services.
The Services may include, at our discretion, access to tools to check if Tutor Submissions are original work. Snap N Study does not guarantee the tools, their accuracy or their results and Snap N Study nor Users are obligated to use such tools. Tutors are not employees or agents of Snap N Study. Snap N Study acts as an intermediary to facilitate the transaction between Users and the Tutor. The laws, regulations, other governing authorities, standards, practices and procedures that apply to your particular question may differ depending on your location and information typically discovered through in-person evaluations or visits. For example, Tutors in some categories may be licensed, certified, educated, employed by or have experience in only particular jurisdictions.
When Users submit a question, the User will be required to pay a down-payment fee for the question (the down-payment is equal to the total fee offered by the Tutor and accepted by the User). The amount of the down-payment will be displayed on the Services. The User must close and confirm a question session at any time as long as they are satisfied with the answer(s).
If you submit a question and accept a Tutor to answer the question, you are expressly agreeing that Snap N Study is permitted to bill you the applicable fees, any applicable tax and any other charges you may incur with Snap N Study in connection with your purchase (“Charges”). The Charges will be billed to the debit/credit card or PayPal account you provide in accordance with the billing terms in effect at the time the Charges are due and payable. If payment is not received or cannot be charged to your credit card account for any reason, Snap N Study reserves the right to either suspend or terminate your access to the Services and terminate these Terms until the matter is resolved. All purchases are non-cancellable and all charges are non-refundable except as expressly set forth herein.
By using the Services, you consent to receiving electronic communications from Snap N Study. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Services. These electronic communications are part of your relationship with Snap N Study and you receive them as part of your purchase. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
You acknowledge and agree that Snap N Study will automatically charge your debit/credit card or PayPal account on record with Snap N Study upon your acceptance of a Tutor to answer a question, as applicable.
User Complaints and Suspensions
A User may file a complaint regarding an answer and/or Tutor starting on the due date for their question. If a complaint is filed, the User will submit their complaint and the Tutor and User will not be permitted to correspond regarding the question through the Services. Snap N Study will determine, in its sole discretion, whether to refund the User, warn the Tutor, suspend the Tutor or take no action against the Tutor. If a Tutor is suspended, the Tutor will not be able to place new bids for questions but tutors may be able to finish any existing accepted bids, if determined by Snap N Study, and unless and until Snap N Study reverses the suspension (as determined in Snap N Study ’s sole discretion). If a Tutor is banned, the Tutor will not be able to place new bids for questions and any existing accepted bids will be cancelled. If Snap N Study provides a refund, the refund will be in the form of a credit for the User’s account that the User may apply to future purchases.
Snap N Study, in its sole discretion, may place a hold on any or all of the payments you receive if you violate any of these Terms or when Snap N Study believes there may be suspicious activity with your account, a high level of risk associated with you, your account, or any or all of your transactions. If Snap N Study places a hold on any or all of the payments you receive, you will be provided with notice of our actions and the way in which to resolve the issue. If you are involved in a dispute, in certain circumstances Snap N Study may place a temporary hold on the funds in your account to cover the amount of any potential liability. If the dispute is resolved in your favour, Snap N Study will lift the temporary hold. If you lose the dispute, Snap N Study may remove the funds from your account. To learn more about Snap N Study holding payments, please read our Withheld payment policy.
Snap N Study has full discretion to withhold and cancel payments if any of our terms are violated. We internally monitor student and tutor behaviour by reviewing communications, IP's of students, and calculating transaction sources. Snap N Study, may choose to, but is not obligated to, take legal action against a tutor that has committed serious offense(s) as determined by Snap N Study and at its discretion. Without limitation, by way of example, the following actions would be considered a violation of our terms:
what is this asterisk for * All responses, answers and help for a question must be provided on the question discussion page; and if help is not present on the page, it is assumed that you did not provide help.
what is this asterisk for * Banned tutors will not get paid remaining balances.
You acknowledge and agree that you are solely responsible for all Submissions that you make available through the Services. Accordingly, you represent and warrant that:
(i) you are the original creator and writer of all Submissions that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Snap N Study the ownership in such Submissions, as contemplated under these Terms;
(ii) neither the Submissions nor your posting, uploading, publication, submission or transmittal of the Submissions or Snap N Study ’s use of the Submissions (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation;
(iii) your Submissions and your postings will not defame any person, business, location or property.
Submissions are not private or confidential and may be read, collected, and used by others. To better protect your privacy, do not include information regarding your identity or contact information in Submissions that you post or upload to the Services. You are responsible for your Submissions. You are fully responsible for all Submissions you contribute, in any manner, to the Services, and for the accuracy of the same, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it, and that Snap N Study shall not need to obtain any licenses, rights, consents, or permissions from, or make any payments to, any third party for any use or exploitation of your Submissions in any and all media, whether now known or hereafter created, or have any liability to you or any third party as a result of any use of your Submissions as authorized in these Terms.
After submitting your Submissions to the Services, Snap N Study will own your Submissions. Your hereby assign and agree to assign to Snap N Study all right, title and interest in and to your Submissions. At the same time, Snap N Study grants you a nonexclusive, non-transferable, revocable, limited license to use and distribute your own Submissions, for as long as Snap N Study allows and unless and until Snap N Study requests you to cease such use and/or distribution. Subject to the foregoing, you continue to have the right to use your Submissions in any way you choose. You waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with the use of the Submissions, or of your name, personality, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating and selling your Submissions, or any advertising or publicity relating thereto. You understand and agree that if you delete your account, it may not be possible to completely delete that content from Snap N Study ’s records, and that Snap N Study will retain ownership of your Submissions and your Submissions will remain viewable elsewhere as part of the Services and to the extent that they were downloaded or stored by other Users.
Protection of Content
The Content is protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Snap N Study ’s) rights.
Snap N Study owns all rights, title and interest in and to all of its patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights in and to the Services as well as all Content. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in these Terms), creative derivative works based on, or otherwise exploit any of the Services.
Additional Tutor Terms
In addition to the obligations applicable to all Users, you agree to the below terms if you sign up as a Tutor through the Services.
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Services or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Services. Snap N Study reserves the right to bar any such activity.
You may not probe, scan or test the vulnerability of the Services or any network connected to the Services, nor breach the security or authentication measures on the Services or any network connected to the Services. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Services, or any other customer of Snap N Study, or exploit the Services or any service or information made available or offered by or through the Services, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Services.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Snap N Study on or through the Services. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Services and/or in submitting Submissions, you may not and you agree that you will not:
(i) copies someone else’s work or infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
(ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
(iii) is fraudulent, false, misleading or deceptive;
(iv) is defamatory, obscene, pornographic, vulgar or offensive;
(v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
(vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or
(vii) promotes illegal or harmful activities or substances;
Snap N Study has the right to investigate and prosecute violations of any of the above to the fullest extent of the law.
Snap N Study may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to;
(i) respond to claims asserted against Snap N Study or to comply with legal process (for example, subpoenas or warrants);
(ii) enforce or administer our agreements with users, such as these Terms;
(iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or;
(iv) protect the rights, property or safety of Snap N Study, its users, or members of the public.
You acknowledge that Snap N Study has no obligation to monitor your access to or use of the Services or to review or edit any Submissions, but has the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. Snap N Study reserves the right, at any time and without prior notice, to remove or disable access to any Content that Snap N Study, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Services. Snap N Study may suspend or terminate any User account or access to the Services at any time, for violation of these Terms or for no reason.
Third Party Links
The Services may contain links to, or otherwise may allow you to connect to and use certain third-party products, services or software under separate terms and conditions (collectively, “Other Services”) in conjunction with the Services. If you decide to access and use such Other Services, be advised that Your use is governed solely by the terms and conditions of such Other Services, and Snap N Study does not endorse, is not responsible for, and make no representations as to such Other Services, their content or the manner in which they handle your data. Snap N Study is not liable for any damage or loss caused or alleged to be caused by or in connection with your access or use of any such Other Services, or your reliance on the privacy practices or other policies of such Other Services.
If there is a dispute between Users on the Services, or between Users and any third party, you agree that Snap N Study is under no obligation to become involved. In the event that you have a dispute with one or more other Users, you release Snap N Study, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.
Snap N Study does not make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Any Content or Services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS IS” and without any warranty of any kind from Snap N Study or others. Who does this apply to?
THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
Limitation of Liability
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL SNAP N STUDY BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) £100 OR (II) THE AMOUNTS PAID BY YOU TO SNAP N STUDY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (III) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME CITIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
You agree to indemnify and hold Snap N Study , its affiliates, officers, agents, employees, and partners harmless for and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account and including arising out of your Submissions), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), if you have an account, we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Snap N Study may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Snap N Study agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Snap N Study, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Snap N Study in any respect whatsoever. You and Snap N Study agree there are no third-party beneficiaries intended under these Terms. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Snap N Study ’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
Personal Identifiable Information We Collect:
You can generally visit our Site without having to submit any personally identifiable information about yourself to us.
If you set up an account with us on the APPs or participate in a survey, we will collect personally identifiable information that you include in the registration or submission form, such as your name, email address, password, profile photo and username. If you set up an account with us on the Site or APPs, participate in a survey or post a question or answer or other information in our forums or message boards, we will collect any personally identifiable information that you include in your submission or posting.
If you contact us with questions or request information we will collect your name, email address and any other personally identifiable information that you voluntarily transmit with your communications to us.
Through certain third party analytic providers, as discussed below, and directly through our Site and APPs, we may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your personally identifiable information. For example, without limitation, we may track your browser type, IP address and the External Web Sites (defined below) linked to. We also may collect or set a user id number that we associate with your use of the Site and APPs.
We may use your personally identifiable information to provide our services to you that you have requested, provide support for our Site and APPs, detect fraud, illegal activities or security breaches, verify your authority to use the Site and APPs and improve the content and general administration of the Site and APPs. We may also send you marketing and promotions regarding the Site and APPs or other products or services we believe may be of interest to you. If you do not wish to receive these marketing or promotions from us, you may opt-out as set forth in the message. We may analyse the aggregate data that we collect for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, and gather broad demographic information for aggregate use.
Snap N Study recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. The Site and the APPs are not directed to children under the age of 13. Snap N Study does not target this Site or Apps to children under 13. Snap N Study does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide us with any personally identifiable information.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We generally use session cookies to save your preferences and such cookies expire when you close your browser. We set a persistent cookie that we assign to you when you use our Site to keep you logged in to the Site. You can read more about cookies at www.allaboutcookies.org. Snap N Study tracks users over time and across the Site and the Apps but does not respond to Do Not Track (DNT) signals. However, third parties such as providers of external services like web traffic analysis services, such as intercom or mixpanel may track users over time and over our Site and third-party websites and such third parties may also place cookies, via our Site. These cookies are likely to be analytical, performance cookies or targeting cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
We may use social plugins on our Site and Apps and may include icons that allow you to interact with third party social networks such as Facebook or Twitter. For example, you may sign in through Facebook, Google or LinkedIn. The third party social plugin may set a cookie when your browser creates a connection to the servers of such social networks and the plugin may transmit your data to the social networks. Your use of these social plugins is subject to the privacy policies of the third party social networks.
We may employ procedural and technological measures that are generally consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Snap N Study may use measures such as password protection, encryption and other measures.
Snap N Study provides you with the ability to review, update and/or delete certain information that you provide to us by accessing your account. If you are a minor between the ages of 13 and 18, you may contact us to request removal of photos, videos, product reviews and other comments you have posted on our Site and/or the APPs at privacy@Snapnstudy.com
Snap N Study has full discretion to determine the eligibility for refunds for answers, when a student reports it as unsatisfactory. Our review team will look at your tutoring session closely and determine whether or not the tutor provided quality help. Have in mind that if the tutor has provided quality work, they are counting on the income and we need to be fair. If you are to withdraw a question, we need as much proof as possible on the withdrawal appeal, these include screenshots of low quality, plagiarism checker results, and anything that helps the moderation team make a decision towards approving the refund.
1) Lack of a complete answer to your question.
2) Unoriginal work with provided proof.
4) Excessive poor quality with provided proof.
5) Overdue answers.
6) Lack of further edits within reason to comply with originally posted instructions.
7) High percentage of incomplete work of the originally posted question.
All refunds are given as credit on your Snap N Study student profile.
1) Posting a duplicate question and selecting a tutor for more than one of the duplicates.
2) Poor quality in general, unless it is excessive. Note that if you are not satisfied with your tutor’s quality, we suggest selecting tutors of a higher ranking in the future. Tutors should be treated fairly especially if they have worked on your question, we expect for you to acknowledge the payment fees.
1) When filing for a withdrawal we require as much evidence as possible to side with your appeal. We require strong specific details that would help us make a decision. For example: explanation for poor quality or proof of non-original content. Screenshots are the best proof. This should be posted on the question’s page conversation board. This way the team will check the question’s page conversation and make a decision based on the evidence provided there. We have an unbiased approach and our objective is to be completely fair with students and tutors, especially since they expected this income and they’ve worked on your question. If you do not post this evidence on the question’s page conversation board, we will NOT provide a refund. We strongly recommend to not release the funds to the tutor if you haven’t received an answer.
2) Whenever you post a question, you need to be as specific as possible on the original post (exact instructions as in: formats, number of words/pages). When tutors bid, they’ll know exactly what they’re bidding for and will be held accountable for completing the question satisfactorily.
Once an answer has been confirmed by a student, by reviewing a tutor, that payment is final. If you are not satisfied with the answer, you must immediately withdraw the question after the question's deadline has passed. Once the answer is confirmed by the student, payments are then released to the tutor. Snap N Study will not recover or refund such payments. If you confirm the answer and decide later on that you are not satisfied, you will not receive a refund. In the future, please make sure you are satisfied before confirming the payment for an answer.
Snap N Study goes above and beyond to help you not just pass a class, but expand your education by connecting you with online tutors that can help solve your academic questions. Snap N Study is intended to be used as an academic recourse for students, where students can connect with tutors that can explain and help the students solve academic problems. Questions posted on Snap N Study should be similar to ones you would ask your teacher after class, "explain to me how to get this answer....". We are dedicated to providing high quality academic resources to help you learn more effectively, and we are equally committed to ensuring proper usage and protecting ownership of those resources.
While we believe that the majority of Snap N Study members use the site in the manner in which it was intended, we ask that all users upon registration confirm that they have read, understand, and agree to comply with Snap N Study 's Honour Code. By joining Snap N Study, users agree to the following:
We expect our users to act with academic integrity. Therefore, anyone who misuses our site for the express purpose of cheating and/or claiming another user's content as their own will be met with appropriate action. "Misuse of our site" includes, but is not limited to:
Cheating is ill advised for several of reasons:
First, by stealing someone else's ideas, you're not bothering to learn the material yourself. You've shelled out a handsome sum in tuition, and cheating only erodes the value of the education in which you've invested.
Second, you will likely get caught. Many universities leverage sophisticated technologies to scan for plagiarized material in student submitted work.
Third, the consequences are severe, and for many institutions convictions of academic dishonesty can result in probation, suspension or even expulsion.